The climate in Dallas from 11:00 am till effectively right after 5:00 pm was blue skies and sunshine. The flight from Dallas to DC was not crammed with weather as the path was immediate and never altered apart from slight turbulence which brought on altitude modifications to avoid. The weather in DC was obvious and no rain. Temperature predicted for Charleston WV did manifest 45 minutes once the initially scheduled landing time should have transpired. It is my belief that American Airways might have and ought to have made available additional in the way in which of logistical knowledge in Dallas for gate availability and contingency ideas when gates are blocked, far more guidance for delayed connecting flights to help travellers and steer clear of skipped flights, and a lot more humanity and comprehension for travellers stranded in the evening in a big metropolis without any information, methods, etc. We were not offered nearly anything by Vanessa S. or even the gate staff. I did go to the ticket counter in DC and also a Supervisor, Sandra did offer our first and only apology and information on hotel shuttles from the airport and a discount voucher fantastic at many inns. Incidentally, our baggage which was checked was not available to us on Friday evening and we ended up available a complimentary toiletry bag. Baggage staff have been extremely courteous along with the emphasize of our shopper experience. Due to the fact we couldn't get re-booked till the following working day and I could not reach Charleston WV as needed for organization obligations, I rented a hotel place in DC and a rental car and drove myself to Charleston WV from Washington DC. the next morning in order to get there as wanted. The result of my knowledge left me sensation quite upset in the customer service available at American Airlines.
History LOCATOR PKWHHY AMERICAN EAGLE Our granddaughter graduated from New Mexico Point out on May possibly 14th. Our plan was to fly another morning to Phoenix on Flight 5635 We arrived in the airport at four:thirty am on Might fifteenth and our flight AT 6:15 AM was cancelled due to not enough communications with the pilot to direct his flight. However, there were no other flights to Phoenix that day. So we got an overnight stay in El Paso. We experienced presently turned in our rental motor vehicle thus we have been stranded for the resort to the working day!!. The journey agent rescheduled our flight for the next day May possibly 16th. We ended up taking a look at our tickets later during the day and realized some thing was Incorrect with our tickets so we went back to your airport and talked for the agent and we only experienced a flight to PHOENIX. No flight had been scheduled to Puerto Vallarta on that working day!!! If we had not checked With all the agent we would've been layed in excess of in Phoenix for another working day. We had also upgraded our seats so we misplaced in excess of $200 in costs.
booking reference MKFCFC I am addressing this letter for you to express my dissatisfaction about your services with regards to the flights referred to previously mentioned.
I’m crafting to specific how discontent I'm Along with the way American managed flights on April 29, 2016. My flight 3848 planning to Memphis, TN from DCA was cancelled right after being delayed four six several hours. I used to be traveling to some rehearsal meal and a marriage the following working day And that i skipped both gatherings. The next day I had to fly to charlotte and then to Memphis also to best it off bag didn’t come within the flight with me and I don’t know why.
I would love an deal with to mail a letter to American Airlines Client Service, and I hope you may reply with this deal with.
just an electronic mail apologizing for that inconvenience due to the delayed flight might have been all I desired from someone with your operations.
My American friend acquired tickets on my behalf but I have received no details from you. I haven’t gained any “variety†from you — how am I suppose to pick up my ticket at Narita airport?
Senores Ameican Airways,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo #914 tuvo un retraso de forty five minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo The big apple,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no period su culpa eso era lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar lodge,comida por culpa view website del retraso,yo llame esa noche en el hotel y hable con srta.Sandra Galves y me dijo que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.
Their service continues to be horrendous. After I didn't capture a connecting flight to my grandmother’s funeral as they only experienced one mechanic in the whole airport, they agreed to purchase my hotel costs. However, it took them 3 months for getting again to me, and by the point I acquired the check, it had by now been cancelled.
PS I had her around the return flight and it absolutely was evenm much better she lives in the Phillie place and I lived in precisely the same spot for couple many years so we experienced a dialogue about that .
American Airways Client service hotline is definitely accessible and client welcoming. Regretably, It's important to wait around close to 2 minutes to talk to a customer service consultant. You will need to listen to a lengthy speech pertaining to recent updates.
I would like to make this report to you. I had been shocked which i was unable to produce a report by phone. Sallianne Dale
I have also created about my baggage staying scraped up and weakened…. I sense like I am because of some compensation, and also a refund of $fifty for my journey…. I'm a affected person lady, but I do hope another person contacts me shortly relating to this….
Once in a while you find someone that genuinely do The work they are paid to try and do. I not merely observed one particular , I found quite a few at American Airways .Although touring 01/twenty five/sixteen from St. Louis Mo. to Ft Lauderdale I still left my black canvas Ralph Lauren polo continue within the gate, I wasn't permitted off the aircraft to retrieve it since the doorway was closed along with the jetway taken off.